Privacy Policy

Solvitec Solar
Last updated: 29 September 2026

Solvitec Solar respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, use our website, submit an enquiry, request a quote, or provide your information through advertising platforms such as Facebook and Instagram.

1. Information we collect

We may collect personal information that you provide to us, including:

Your name
Phone number
Email address
Address, suburb or postcode
Information about your property
Information about your solar and battery requirements
Your expected installation timeframe
Details you provide when requesting a quote or contacting us
Other information reasonably required to provide our products and services

We may also collect information about how you interact with our website, advertisements and online services.

2. How we collect your information

We may collect personal information when you:

Contact Solvitec Solar
Request a solar or battery quote
Complete a form on our website
Submit a lead form through Facebook, Instagram or another advertising platform
Communicate with us by phone, email, SMS or social media
Become a customer or enquire about our products and services

Where appropriate, some information may be provided to us automatically by advertising platforms or other services you use to contact us.

3. How we use your information

We may use your personal information to:

Respond to your enquiry
Contact you regarding your solar or battery requirements
Prepare or provide quotations
Assess your property's potential solar or battery requirements
Arrange consultations, installations or related services
Provide customer service and support
Improve our products, services, advertising and customer experience
Send you relevant information about our products or services where permitted by law
Meet our legal and regulatory obligations

If you no longer wish to receive marketing communications from us, you can ask us to stop at any time.

4. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services, including to contractors, installers, suppliers, technology providers and other service providers who assist our business.

We may also disclose information where required or authorised by Australian law.

We do not sell your personal information.

5. Facebook, Instagram and online advertising

Solvitec Solar may advertise through platforms such as Facebook and Instagram.

If you submit your information through a Meta lead form, the information you provide may be shared with Solvitec Solar so that we can respond to your enquiry and contact you regarding our products and services.

Your use of Facebook, Instagram and other third-party platforms is also subject to the privacy policies and terms of those platforms.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or through service providers used by Solvitec Solar.

We retain personal information only for as long as reasonably necessary for our business, legal and regulatory requirements.

7. Access and correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

8. Privacy enquiries and complaints

If you have a question, concern or complaint about how Solvitec Solar handles your personal information, please contact us.

Solvitec Solar
Email: admin@solvitecsolar.com.au
Phone: 1300 429 194
Website: https://www.solvitecsolar.com.au/

We will take reasonable steps to review and respond to privacy enquiries or complaints.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the date it was last updated.